Return Authorization Policy

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Technical Support Document

Return Authorization (RA) Policy

July 18, 2003

The Replacement Policy

Products (i.e. cylinders, impacts, and others) manufactured by Catalina Cylinders and Catalina Cylinders Cliff Impact Division will be replaced at no cost to the customer if, after evaluation of the product at the appropriate manufacturing facility, the product is determined to have a manufacturing defect. Neither Catalina Cylinders nor Catalina Cylinders Cliff Impact Division shall pay for shipment of products being returned to our facilities unless agreed to otherwise prior to the returning of the products. Catalina Cylinders or Catalina Cylinders Cliff Impact Division shall pay for shipment of returned or replaced products to the customer.

Cylinders manufactured by the "Catalina Cylinder Corporation" in December 1991 or before will be replaced at a nominal cost to the customer if, after evaluation of the cylinder at Catalina Cylinders, the cylinder is determined to have a defect condemning the cylinder. The nominal replacement cost for SCUBA cylinders is referenced in the table below.

CYLINDER TYPE          REPLACEMENT COST

Compact Series (3300 psi) SCUBA Cylinder        $69.00
Standard Series (3000 psi) SCUBA Cylinder        $59.00

By contacting Catalina Cylinders, the nominal replacement cost for all other types of cylinders can be obtained. As stated above, the customer shall pay for shipment of the cylinder being returned to Catalina Cylinders. Catalina Cylinders shall pay for shipment of the replacement cylinder to the customer.

All returned products which are deemed "acceptable as manufactured" and "acceptable for service", after evaluation at the appropriate facility, will be returned to the customer with documentation explaining the findings of the evaluation. Catalina Cylinders or Catalina Cylinders Cliff Impact Division will pay for shipment of products returned back to the customer.

Contacting Catalina Cylinders or Catalina Cylinders Cliff Impact Division

If at any time the integrity of a product manufactured by Catalina Cylinders or Catalina Cylinders Cliff Impact Division is in question, we request you immediately contact appropriate manufacturing facility,

Catalina Cylinders at (714) 890-0999 or

Catalina Cylinders Cliff Impact Division at (757) 896-9100,

and ask to speak with a Return Authorization (RA) representative. Our RA office hours are Monday through Friday 8:00am - 5:00pm PST for Catalina Cylinders and 8:00am - 5:00pm EST for Catalina Cylinders Cliff Impact Division.

Before calling, please have available the product identification marking and an explanation of your concerns about the product. For cylinders the product identification marking would be the complete crown stamping. Having this information available at the time of the call will help expedite the resolution to your concerns. The information you provide the RA representative will determine if a RA report should be generated and the products returned to Catalina Cylinders or Catalina Cylinders Cliff Impact Division.

Issuing a RA Number

If the RA representative determines that the product of concern should be returned for evaluation, a RA number will be issued and a RA report generated. A product returned against a RA number is called a RA product.

Returning a RA Product

Do not return a product to Catalina Cylinders for evaluation or replacement without first talking to a Catalina Cylinders or a Catalina Cylinders Cliff Impact Division RA representative and having a RA number issued against the product.

RA products must be marked with the RA number and the location of concern on the product should be clearly identified. Not marking the RA number and not identifying the area of concern on a RA product will only lengthen the time of the evaluation process. Clearly mark the RA number on the outside of the packaging in which the RA product is to be returned.

Do not ship RA cylinders with accessories unless requested to do so by the RA representative. Only ship a RA cylinder with a valve if the valve is part of the concern of the product integrity. A cylinder with damaged threads that was valved should be returned with the valve. Never ship a pressurized (charged) cylinder! Vent all pressure from a cylinder and leave the valve open.

Processing a RA Product

Please allow 4 weeks for the complete processing, evaluation and shipping, of a RA product. RA products that are deemed to be acceptable after evaluation will be returned to the customer with documentation explaining the findings of the evaluation. At no time will a product of questionable integrity be returned to the customer. Again, Catalina Cylinders or Catalina Cylinders Cliff Impact Division will pay for shipment of cylinders returned to the customer. All RA SCUBA cylinders returned to the customer shall have passed eddy current thread inspection and will have a dated certification sticker noting this affixed to the cylinder.

If you have any additional questions or inquiries, please do not hesitate to contact us at Catalina Cylinders (714) 890-0999 or Catalina Cylinders Cliff Impact Division (757) 896-9100.

Thank you for choosing products manufactured by Catalina Cylinders and Catalina Cylinders Cliff Impact Division.

Catalina Cylinders - West
Corporate Headquarters
7300 Anaconda Avenue
Garden Grove, California 92841 USA
Phone: (714) 890-0999
Fax: (714) 890-1744

Catalina Cylinders - East
Cliff Impact Division
2400 Aluminum Avenue
Hampton, Virginia 23661 USA
Phone: (757) 896-9100
Fax: (757) 896-0206

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